When clients call about a crashed computer, a glitch in their software or a suspected virus, chances are they were working on a deadline. Workers in desk and non-desk jobs were equally likely to experience high stress levels at work (30 percent and 29 percent, respectively), but workers in non-desk jobs had a somewhat higher tendency toward burnout. Reddit communities reflect how varied, sprawling and ever-changing we are as a society, and as people. Communication verbally is also extremely important. Can’t Find a Job? Here are some tips from the helpdesk experts on Reddit that can get you headed towards that first raise and promotion. Job market is extremely rough. Well, sorry for ranting, but I hope this opens up some people to what it's really like. I'm struggling a little applying it to my own job though... Would you happen to have an example? What you'd do: A help desk technician is the person who diagnoses any technical problems for customers or colleagues. I am going to be honest with you. I’m at my wits end and sick of dealing with help desk type jobs. Sixty-one percent of workers in non-desk jobs said they have felt burned out at work compared to 57 percent of workers in desk jobs. But this even comes into play with casual workplace conversation trying to learn. Help Desk Support staff are responsible for offering technical assistance to customers on the phone or via email. Ask your manager to get involved in any project that your job has going on. Some in-demand fields today are mobile, networking, data security, cloud products, healthcare and advanced server hardware. Can't get a job anywhere in IT, nothing at level one, help desk, just.. nothing. Help desk staff, especially Tier 1 workers, need to be able to deal with unhappy people and diffuse difficult situations. No big deal, but he's not super savvy with tech and what should be 5 minute process is taking 35. Yes you can stay help desk your entire career and do quite well. I was learning new things, and had new responsibilities. I have done servicedesk work now for just under 10 years and I am finally movin to our companys server team (Been 3 years in this company). When I was helpdesk one of the things that cropped up often in interviews (and also when I've helped interview for a helpdesk role) was a scenario where 3 people were asking for things - the CEO, and a couple of others with a question as to what order you would deal with them and why. It is the single most important question in IT. 2. This group tends to be surprised that people are unhappy with their writing since they do actually manage to produce quite a lot of text and they think they're doing their job. A help desk technician must have both hard and soft skills because the position requires a strong technical understanding as well as the ability to communicate clearly with others. The resulting 27 roles pay as much as $267,020 a year, and while we can't promise you'll never have to sit a desk and fill out a report, for the most part you won't be staring at … Tell me about a time you went the extra mile. If being a cashier paid the same and had the same benefits as an office job I'd much rather be a cashier. Between tickets, change management requests, emails, outage notices, documentation, and project plans, there really is a lot of writing. All of the issues IT people typically face need to be thought of in terms not of "how does this affect me/the dept/the user?" 100% correct. Starting a new helpdesk job soon? My default answer was always "whichever problem is currently having the most adverse impact on the company", with examples of how each might and might not be that problem. You don’t need to quit your job search entirely, or even take a months-long hiatus, in order to give yourself a break from job searching.Even taking just a day off every now and then can recharge your batteries so you’ll feel ready to jump back in, refreshed and ready to go. Get training. Yes, this is crucial. The first are people who write the minimal amount possible. Key to working on a help desk is knowing Microsoft Windows. But instead of rolling with this and using it as an opportunity to actually SSH into switches and look at settings, he gets pissed off he doesn't have full admin access. I would say this is the biggest problem I see in IT when interfacing with the business. Definitely not a Helpdesk trait. They're not going to like this (or take you seriously, or like you). There are two themes that run throughout the post: initiative and communication. Ubuntu is a fine choice. Help Desk Support Resume Examples. Consider These 13 Tips – 1. Too many IT people get into the habit of looking at IT issues as a server issue, or an Outlook issue, or a network issue. The second are people who write way too much, but never really get to the point. I'd appreciate that :). what should I learn?" I'm not sure I can get the CCNA to leverage me in to IT, and am posting this here for well.. informative purposes. I've been thinking the past few days about the people I've met over the past 10-15 years who couldn't get out of help desk jobs and what they have in common with each other. Apply to Front Desk Agent, Scheduling Coordinator, Administrative Assistant and more! There's good stuff in the post and kudos to you for recognizing how it can help you. Help desk technician. Apply to Help Desk Analyst, Helpdesk, Technical Support Specialist and more! The help desk guy who goes around asking "how do I become a linux admin? Job boards and recruiters aren't helping here. Managers and supervisors want to see what you’ve accomplished. Document everything. I'm in the process of interviewing for a platform support position after being on help desk for 3 years and I've never thought to look at IT issues like that. Hell I pulled down damn near 60K on a help desk for several years. There is a quite a bit of writing in IT, and not everyone is prepared for that. People who can't adequately explain themselves can't be considered for higher level positions. I originally thought you wanted out due to the wording of your question. You guys seem to have such a cool job? That is management's job after all, and if they aren't doing it, it should not fall to the techs to figure that out. Or, a help desk guy is given access to make simple changes to AD users and computers in ADUC, and instead of realizing this is getting him on the path to do more admin work, he gets butthurt and tries to use this as an excuse to demand a raise not realizing he should be happy to take on a minor additional duty perfectly in the scope of his job and get some more experience. Initiative to follow through on items, so that you can learn. It's the focal point of what makes a good sysadmin so valuable to a company, and why a good sysadmin is different than a good helpdesk technician. when I do interview, I don’t have the “right” kind of networking experience. Take a Break. Getting some people to update tickets, or even contact customers is like pulling teeth. If you're in college, or if you're not, internship or try to volunteer for free anywhere to gain IT experience for your resume. The lauded certification, one of the core elements of the technical services industry, can be one of the best ways of getting a well-paying job without making too great an effort. Working the IT help desk means listening to people’s problems for the majority of your day. By Tyler Regas . A help desk person who understands business impact is not going to stay at the help desk very long, but it also means they have all that other stuff down first. The infamous IT Helpdesk Wheel of Responses (hat tip: reddit/ITdept) 1. Maybe even manage a help desk and make good money. You want to be concise, but also make the damn point. how do I do it too? I think I agree with cranky on this one, it's an important skill as one progresses in their career; but, probably not one which is learned at the helpdesk level. Been applying for more than 6 months and not a single interview. Thanks for this. I have never met a successful systems administrator that wasn't able to view an issue from the perspective of how it negatively impacts the business. Besides maintaining computer systems and running diagnosis programs, they also need to answer to inquiries, give instructions and follow up with customers. But in terms of money and benefits, I just can't leave it. Cranky covers the former pretty well, but know that all of that extends to verbal communication as well. Plenty of Sysadmins suffer from this. 5,937 Level 1 Help Desk jobs available on Indeed.com. And, just like a bartender, you need to be friendly while you listen. I get a call in, older man and needs his password reset. Your job is to take a business problem and apply a technical solution. I think there's something missing, Cranky: The ability to view IT issues as business issues. My feet and back hurting, or like you ) ranting, but know that of. 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